retail industry

In-Store Conversion Is Retail's Most Misunderstood Metric

In-Store Conversion Is Retail's Most Misunderstood Metric

In-store conversion is misunderstood because most retailers never measure the shoppers who don't buy. Physical stores convert 20% to 70% of ...

AI in Retail - 5 Numbers From the Biggest Study of 2026 That Should Change Your Roadmap

AI in Retail - 5 Numbers From the Biggest Study of 2026 That Should Change Your Roadmap

Only 9.1% of retailers run current computer vision, yet AI-forward retailers hire at double the rate. Inside IHL’s 2026 study on the Data Bl...

The Leadership Capacity Gap - Why Retail Transformation Keeps Stalling in the AI Era

The Leadership Capacity Gap - Why Retail Transformation Keeps Stalling in the AI Era

I've been analyzing retail technology and leadership for years, and I keep landing on the same pattern. The companies that stall rarely stal...

AI Should Serve People - Not Replace Them

AI Should Serve People - Not Replace Them

What five conversations across the Retail Razor Podcast Network reveal about AI in retail and how AI should serve people - not replace them.