Dave reveals how mobile shopping journeys now dominate the path to purchase, forcing teams to rethink attribution and build a truly unified data set in retail. When retail marketing leaders own the full journey, from discovery to retention, the entire omnichannel customer experience becomes measurable in ways the industry has never seen.
This clip shows why the future belongs to teams who can connect patterns, understand mobile shopping journeys, and turn a unified data set in retail into action. If you want to understand where customer experience is heading, this is your moment.
*Resource Links*
*State of Personalized Experience in Consumer Goods in an AI-Driven World* report from Adobe & Incisiv
https://business.adobe.com/resources/sdk/state-of-cx-consumer-goods.html
*State of Customer Experience in Retail in an AI-Driven World* report from Adobe & Incisiv
https://business.adobe.com/resources/sdk/state-of-cx-retail.html
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from *The Retail Razor: Data Blades* #podcast
*S2E4 The Customer Experience Gap Nobody's Talking About*
*Released on February 19, 2026*
*Chapters*
00:00 Marketing’s New Mandate: Proving Revenue Impact in Retail
00:26 Owning the Omnichannel Journey: Better Data, Patterns & Attribution
00:58 The New Marketing Skill Set: Blending Art, Science & New Roles
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