Agentic commerce is transforming retail faster than any technology shift in decades — and today we’re breaking it all down with PayPal’s Mike Edmonds, one of the leaders shaping the future of agentic commerce and agentic AI.
In this deep‑dive conversation, we explore how agentic commerce works, how agentic AI and AI agents are changing product discovery and checkout, and why payments, identity, and trust are now central to the AI‑driven shopping experience. You’ll hear real examples of agentic checkout on Perplexity, Copilot, and ChatGPT, plus insights into loyalty, merchant‑of‑record models, catalog readiness, and the universal cart.
If you want to understand how agentic commerce and AI agents will impact retailers, brands, and consumers — and what you should be doing right now to prepare — this episode is your roadmap.
*What You’ll Learn*
- What agentic commerce means for retailers today
- How agentic AI and AI agents for shopping work behind the scenes
- Real examples of agentic checkout across major AI platforms
- Why payments, trust, and identity matter more than ever
- How merchant‑of‑record models protect customer relationships
- The future of loyalty programs in agentic commerce
- How retailers can prepare their catalogs for multi‑LLM integration
- The universal cart: how close we really are
- What retailers must do in the next six months to stay competitive
*Why This Matters*
Agentic commerce is not a future concept — it’s happening right now. As agentic AI becomes embedded in everyday tools, retailers must rethink how they manage trust, identity, payments, and customer experience. This episode gives you the frameworks and examples to understand how agentic commerce will reshape retail today and in the years ahead.
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*Retail Razor Show S6:E3*
*Released on March 10, 2026*
*Guest info*
Mike Edmonds, VP Agentic Commerce, Commercial Growth. PayPal.
https://www.linkedin.com/in/michaeledmonds/
https://www.paypal.com/us/business
Mike Edmonds is VP of Agentic Commerce, Commercial Growth for PayPal responsible for global commercialization, go-to-market, and operational execution across PayPal’s portfolio of AI-powered and agentic commerce products. Mike brings deep expertise having joined PayPal from Microsoft where he led AI and ecommerce strategy for Microsoft’s worldwide retail and consumer goods industry team. Prior to Microsoft, Mike was an agency operator, entrepreneur, and product leader driving digital transformation across B2B, DTC, and marketplace business models spanning a range of verticals including retail, CPG, high tech, industrial manufacturing, automotive, and foodservice across the US, Europe, and China.
Mike is also an adjunct professor at Northwestern University teaching Kellogg MBA, MS in Design Innovation, and MS in Product Design and Development students through the Segal Design Institute at the McCormick School of Engineering and Applied Science.
*Chapters*
00:00 Teaser
01:00 Show Intro
04:04 Welcome Mike Edmonds
05:22 Mike’s PayPal Role
07:14 Defining Agentic Commerce
14:40 Real World Agentic Checkout
19:33 Trust Merchant Data Loyalty
26:16 Loyalty As Differentiator
27:21 Travel Points And Agentic Commerce
28:32 Trust KYA And Liability
34:46 Skills For Future Commerce Careers
41:54 2030 Multimodal Future And Wrap
48:40 Show Close
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