Name: Are You Listening To The Wrong People?
Uploaded: 2025-11-17T05:15:00.000Z
Duration: 78
Description: *Gareth Johns* and *Ricardo Belmar* unpack why customer feedback often misses the mark. From frustrated shoppers saying _“this was the worst experience of my...

*Gareth Johns* and *Ricardo Belmar* unpack why customer feedback often misses the mark. From frustrated shoppers saying _“this was the worst experience of my life”_ to the challenge of capturing insights from silent non-shoppers, we reveal why brands chase the wrong signals—and how smarter data strategies can transform retail experiences.

👉 Discover:
- Why traditional retail feedback loops fail
- The hidden voices brands ignore
- How data-driven insights can reshape customer experience

🎙️ Watch the full episode of *Data Blades* Podcast, season 2 episode 1, for more on retail innovation, customer experience, and the future of data-driven decision-making.

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from *The Retail Razor: Data Blades* #podcast
*S2E1 From Browsing to Buying: Retail Strategies to Create Happy Shoppers!*
*Released on October 31, 2025*

*Chapters:*
00:00 Introduction to Feedback Dynamics
00:09 Challenges in Gathering Feedback
00:52 Human Nature and Consumer Behavior

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AI, CX, DTC, analytics, analytics in retail,