Kit Campoy spent 25 years on the retail floor. She's seen what happens when corporate pressure on conversion rate stops being a metric and starts being a personality disorder.
This is what conversion rate culture does to store managers when nobody upstairs is paying attention to the cost. The metric runs the floor. Customers turn into noise. A good store manager ends up yelling at her own kids for walking past the storefront.
Kit calls it a horrible look. She's right.
Watch the full conversation on the Retail Transformers podcast, where Casey Golden and Ricardo Belmar dig into the HQ-to-store disconnect, retail metrics distorting behavior on the sales floor, and what corporate keeps getting wrong about store managers.
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from *The Retail Razor: Retail Transformers* #podcast
*S2:E5 Store Managers Are Breaking. Corporate Has No Idea.*
*Released on May 6, 2026*
*Chapters*
00:00 Conversion Pressure Meltdown
00:16 Calling Out the Behavior
00:28 Pressure From Above
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