Here's our take.
The brands winning with AI in retail aren't the ones replacing humans. They're the ones using AI to handle the boring volume so their people can show up for the moments that need human connection.
Human connection is quietly becoming the new luxury, and the retailers who protect it are going to pull ahead.
This is a clip from our full Lead Summit recap on The Retail Razor Show, where we break down 8 retail trends for 2026. If you care about AI in retail and where human connection actually fits, watch the full episode.
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from *The Retail Razor Show* #podcast
*S6:E7 Half Your Customers Already Shop With AI (Retail Trends 2026)*
*Released on May 29, 2026*
*Chapters*
00:00 AI Can’t Replace People
00:16 Why AI-Only Efforts Fail
00:30 Winning With AI Augmentation
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