Released on April 28, 2023
Have you heard plenty of Shoptalk event and trend recaps by now? Did any of those dig into why those trends matter and what they really mean for the retail industry? Sometimes you just need to put four Top Retail Influencers into one recording session and let them talk about what those trends make them feel about the industry to get to the heart of the matter. And maybe ‘heart’ is what it’s truly all about – because retail is a people business.
It’s Part 4 of our #ShoptalkLive podcast cross-over series with This Week in Innovation and special guest host Jeff Roster, but not quite recorded live and in-person at Shoptalk this time! Yes, there’s a story to that and you’ll find out in this episode where Jeff and regular host Ricardo Belmar are joined by retail legends, Vicki Cantrell, CEO of Vendors in Partnership, LLC, and Ron Thurston, author of Retail Pride, host of the Retail in America podcast and tour, and Co-Founder of OSSY.
In this episode, Jeff, Ricardo, Vicki, and Ron discover the true meaning of Shoptalk this year – people and relationships – because in the end they realize that the experience is the relationship in retail and how this is NOT the year of shiny objects!
00:00 Show Intro
04:38 The TRI Chat
06:55 4 Shoptalk Themes
09:22 It's a Relationship Show About People
15:12 The Experience Is the Relationship
18:47 NOT the Year of Shiny Objects
25:08 The True Melding of Digital and Physical Now Begins
31:26 The New Way to Encourage Innovation With Consumer Adoption
34:49 The Loyalty Factor
39:53 Back to Changing Relationships As The ShopTalk Theme
42:22 Show Recap
48:33 Show Close
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The Retail Razor Show
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Host → Ricardo Belmar,
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Co-host → Casey Golden,
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Read my comments on RetailWire - https://bit.ly/RWCasey