Released on November 22, 2023
Wondering how retail businesses are strategizing to enhance the role of physical stores for a more festive shopping journey this holiday season? What sales impact will Gen Z and millennials have this season? To find out, we asked two of our favorite commerce experts to share their insights and help us unwrap this holiday season’s mysteries! Roshan Jhunja, head of retail at Square, and Andrew Lipsman, principal analyst for retail & ecommerce at Insider Intelligence join hosts Ricardo Belmar and Casey Golden for an enlightening analysis of the 2023 holiday shopping season!
We explore the unpredictable behaviors of consumers since the pandemic and examine consumer and seller sentiment going into Black Friday and Cyber Monday. We also consider the evolving dynamics of mobile and social commerce, AI, the continued importance of omnichannel, and Buy Now Pay Later, touching on established e-commerce giants and up and coming platforms. The conversation also reviews how businesses strategies have shifted regarding staffing and technology augmentations, and the implications of such changes on customer experience.
There’s much to unwrap in this episode and it’s all covered in less than 50 minutes!
Reports mentioned in the podcast:
Square and Afterpay Festive Forecast 2023: https://squareup.com/us/en/press/festive-forecast-2023
Insider Intelligence Holiday Shopping 2023 Forecast: https://content-na1.emarketer.com/holiday-shopping-2023
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Guest Info:
Roshan Jhunja, Head of Retail, Square
https://www.linkedin.com/in/rjhunja/
https://squareup.com/us/en/home/a3hb8
Andrew Lipsman, Principal Analyst eCommerce & Retail, Insider Intelligence
https://www.linkedin.com/in/andrew-lipsman-10b2162/
https://topics-na1.emarketer.com/industry/ecommerce-retail
00:00 Show Intro
03:19 Inviting Experts for Insights
04:32 Holiday Special w/Roshan Jhunja & Andrew Lipsman
06:03 Assessing Seller and Consumer Sentiment
11:00 Impact of Global Events on Retail
15:20 Significance of Black Friday and Cyber Monday
19:50 Transforming Shopping Experiences with Omnichannel
25:37 The Role of Mobile Apps in Retail
27:14 The Impact of Social Commerce & the Rise of TikTok in Retail
31:18 The Emergence of Buy Now, Pay Later
39:54 The Shift in Advertising Spend
42:38 The Role of Physical Stores in the Shopping Journey
47:32 The Wrap Up and Holiday Wishes
48:24 Show Close
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