Released July 12, 2023
Part of our anywhere commerce theme this season!
In this episode we answer an incredibly important question in retail – what is the future of local delivery services? Delivery has become a core convenience service for most consumers in recent years. How will retailers continue to offer these services in a cost-effective manner for both them and their customers? The market for these 3rd party providers has also changed. Can business models adapt or will we continue to see consolidation and market exits from providers such as quick commerce delivery services? We’ve invited Raj Kapoor, COO of Shipt to help us answer these questions, and more, about the future of delivery!
Plus, we introduce a new leadership segment on the show – ‘Blade to Greatness’! In this segment, we invite a retail industry leader to offer one skill or trait that all retail executives need to become great leaders. Whether in stores or at corporate, we'll uncover valuable tips and advice that you can apply to your own retail career path. Jeffrey McNulty, Founder and CEO of New Retail Ethos Consultancy, author of The Ultimate Retail Manual, and creator of The Ultimate Retail Course: Become a Retail RockStar returns to the show for this powerful new segment!
Jeffrey is offering a special discount on his retail course for Retail Razor Show listeners with discount code RETAILROCKSTAR100OFF at this website: http://www.theultimateretailcourse.com/
We've moved up to number 17 on the Feedspot Top 60 Best Retail podcasts list – if you enjoy our show, please consider giving us a 5-star review in Apple Podcasts & help keep moving our way up the Top 20! https://blog.feedspot.com/retail_podcasts/
Wow! Join us in celebrating our top of the charts achievements on the Goodpods podcast player!
No. 1 in the Top Indie Management Podcasts chart
No. 2 in the Top Management Podcasts chart
No. 4 in the Top Marketing Podcasts charts
Thank you Goodpods listeners! Keep it coming and post your comments!
00:00 Show Intro
01:36 'Blade to Greatness' - Jeffrey McNulty - Intrinsic Motivation
10:07 Future of Delivery
13:40 Shipt is Different Business Model
19:14 A Different Customer Experience
23:32 Industry Challenges with Delivery
26:49 Top Priorities
34:20 Quick Takes on the Future of Delivery
44:09 More Future Trends
48:11 Show Close
#localdelivery #leadership #retail #retailtech #icommerce #backtobasics #TRI #RetailRazor #podcast #retailtechnology #retailstrategy #digitaltransformation #retailtrends #retailstrategy #retailcareers #customerexperience #CX #DNVB #innovation #retailtransformation #CPG #DTC #automation #consumergoods #lowcode #nocode #AI #ML #retailnews #omnichannel #retailing #storeofthefuture #futurestores #future #retailers #digitalmarketing #TRI2022 #ecommerce #commerce #podcasts #loyaltyprogram #loyalty #unifiedcommerce #anywherecommerce #quickcommerce #delivery
The Retail Razor Show
Follow us on Goodpods: https://bit.ly/TRRSgoodpods
Follow us on Twitter: https://bit.ly/TwRRazor
Connect with us on LinkedIn: https://bit.ly/LI-RRazor
Subscribe on YouTube: https://bit.ly/RRShowYouTube
Subscribe on Apple Podcasts: https://bit.ly/RetailRazorShow
Retail Razor Show Episode Page: https://bit.ly/RRShowPod
Host → Ricardo Belmar,
Follow on Twitter - https://bit.ly/twRBelmar
Connect on LinkedIn - https://bit.ly/LIRBelmar
Co-host → Casey Golden,
Follow on Twitter - https://bit.ly/twCasey
Connect on LinkedIn - https://bit.ly/LICasey